- Q: Can I place my order using the phone?
A: Yes, customer service representatives are available 24 hours a day and can be reached at
1-877-311-SKIN (7546) or 513-984-0515 (Outside US) to assist you in placing your order.
- Q: Do you accept international orders?
A: Yes, in fact EC Research ships to over 130 countries. To place an international order, place the product you want into your cart. During the checkout process select your country from the drop-down list. If your country does not appear, we are unable to ship there at this time.
- Q: How do I track my package?
A: Upon successfully placing an order, you will receive a confirmation email. Once your product ships, an email will be sent and if your order is trackable, it will contain a tracking number. You can find this information under the My Accounts page as well.
- Q: I have a promotional code. How do I enter it?
A: Promotional / Discount codes are entered on the cart page during checkout.
- Q: How do I know my order completed successfully?
A: Upon completion of your online order, you will be taken to a Thank You page that provides your order information. You will also receive a confirmation via e-mail.
- Q: When will my order ship?
A: That depends on the method of shipping chosen during checkout. You will receive a notification via e-mail when your order ships. Most orders are shipped within a 24-48 hour time-frame depending on the method of shipping you choose.
- Q: Does EC Research give away samples?
A: We do not offer samples to customers because the small amount of product given in a samples would not provide any tangible results. EC Research stands behind all of its products and that is why we offer a 100% satisfaction guarantee on all products purchased on this website.
- Q: Is the information I enter on your website safe?